Composition of Team Members
When solving difficult test issue, consider having team members from the following areas: quality, manufacturing supervisor, manufacturing operator, safety representative, design engineering (hardware, firmware, & software), maintenance technician, test support engineering, & test development engineering.
Process
- Define the Problem
- Determine What Data/Facts are Required
- Analyze Information
- Isolate & Verify Root/Primary Cause(s)
- Propose, Select, & Implement Corrective Action
- Determine Corrective Actions Effectiveness
- Share Details with Other Departments (Feed Forward)
