Yearly Archives: 2013

Group Problem Solving

Group Problem Solving
Composition of Team Members When solving difficult test issue, consider having team members from the following areas: quality, manufacturing supervisor, manufacturing operator, safety representative, design engineering (hardware, firmware, & software), maintenance technician, test support engineering, & test development engineering. Process Define the Problem Determine What Data/Facts are Required Analyze Information Isolate & Verify Root/Primary Cause(s)…
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Outsourcing

Outsourcing
When to Outsource? Consider outsourcing when you have a reliable & talented partner and your internal team is working at capacity! Not having a reliable partner can require significant internal team effort when things go wrong. Documentation, Documentation, Documentation Create an outsource package that includes product requirements, system requirements, mechanical drawings, electrical schematics, wiring diagrams,…
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Training Maintenance Technicians

Training Maintenance Technicians
Frequency of Training Train maintenance regularly: annual and quarterly training; but also when releasing new test systems (hardware, software, or both). Training Topics. Examples of training topics include: system operation, common issues, diagnostics & troubleshooting, preventive maintenance, power up, shutdown, proper safety protocols, etc.
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Late Night Calls

Late Night Calls
Prepare In Advance Sooner or later you'll receive a late night call requesting support. Consider having remote access control software installed on your assigned test systems, if your organization allows it. Remote access software allows you to personally interact with the test system. You can check configuration files, databases, arguments, software setup, etc. This might…
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